Terms & Conditions

By booking a session with Michaella Sloane Counselling, you agree to the following terms:

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1. Scope of Services

• Counselling is a supportive process aimed at promoting mental health and well-being.

• Services are for adults (18+) and are not a substitute for medical, psychiatric, or legal advice.

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2. Session Format

• Sessions are offered in-person in Cape Town’s Southern Suburbs or online across South Africa.

• Standard session length is [50 minutes].

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3. Fees & Payments

• Session fees will be confirmed before booking.

• Payments are due on the day of the session unless otherwise agreed.

• Outstanding balances must be settled before future bookings.

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4. Cancellations & Rescheduling

• Cancellations require 24 hours' notice.

• Sessions cancelled without sufficient notice may be charged a cancellation fee.

5. Confidentiality

• Counselling is confidential, with exceptions outlined in the Privacy Policy (risk of harm, legal requirements)

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6. Emergency Situations

• Michaella Sloane Counselling does not provide crisis or emergency services.

• If you are in crisis, please get in touch with LifeLine (0861 322 322), SADAG (0800 456 789), or emergency services (10111).

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7. Limitation of Liability

• While counselling is designed to support wellbeing, outcomes cannot be guaranteed.

• By engaging in services, clients acknowledge responsibility for their participation and decisions.